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Frequently Asked Questions

Common Gas Fireplace Questions


Are gas fireplaces safe?

All gas fireplaces are certified to safety standards and regulations set out by the American National Standards Institute and the Canadian Standards Association.

Prior to shipping, every fireplace is put through a sequence of safety checks and quality assurances tests to ensure that your gas fireplace is safe and reliable.

A safety standing pilot ensures that no gas flow to the unit when it is not being used.

Every gas fireplace and insert is equipped with safety features, such as a 100% fail-safe shut-off value. If the pilot flame goes out, the gas flow to the fireplace or insert will automatically turn off.

How do gas fireplaces turn on and off?

There are several options for controlling your gas fireplace. The typical method is the on/off switch that comes standard with every unit/ Another method is to install a remote control, which allows you to operate your gas fireplace from anywhere in the room. The final method is to connect your gas fireplace to a wall thermostat and allow it to run itself according to the selected room temperature. 

Can I burn wood or other materials in my gas fireplace, stove or insert?

No. Burning anything other than natural gas in your gas fireplace, stove or insert is a fire hazard. Only burn the fuel that your unit has been designated for.

Can I adjust the heat output on my gas fireplace unit? 

Yes. Most gas fireplaces are equipped to allow you to turn down the heat output, providing you with a wide range of heat for various temperature conditions. If you want to enjoy your fireplace in the middle of the summer, simply turn down the heat so that you don't overheat your room.

Can I add accessories to my fireplace later?

Yes. You can change the way your fireplace or insert looks with upgrades that include louvers, full screen doors, brick panels and much more.

Do I have to vent my gas fireplace up through the roof?

No, direct vent technologies are available so that you do not necessarily need to go up through your roof to terminate the venting. You will need to be in proximity to an outside wall. The distance to the wall depends on the model of your gas fireplace and the horizontal termination cap that will be installed. This makes installations more flexible, and can help to keep costs lower.

I don't want to have to cut an opening in my wall to put in a gas fireplace. What are my options?

You will need to cut two holes for the fireplace, one for the vent pipe and another for the gas pipe. However, you can install a gas fireplace directly against a wall and then use a cabinet mantel to finish it.

Do gas fireplaces need electricity to work?

No they do not. Many gas fireplaces use a standard pilot ignition system, the same as you would find in a gas water heater. Most systems operate with a pilot light so there is always a flame to ignite the gas. The pilot light also generates the power needed to operate the valve. If the pilot light gets blown out for any reason, the valve shuts off and the gas flow stops, making it both safe and easy. While the fireplace itself does not need electricity, the blower requires AC power to work. 

Will a gas fireplace operate during a power failure?

Yes, all gas fireplaces are designed to operate during a power failure.

Can I convert my existing wood-burning fireplace into a gas fireplace?

Yes, there are several different gas inserts that are designed to fit into existing masonry and factory-built wood-burning fireplaces. Contact us today to discuss your different options.

Can a gas fireplace be installed in a bedroom?


Can I install an LCD or a plasma TV above a gas fireplace?

To be safe when determining what clearances are required between a TV or other electronic device and your fireplace, contact the manufacturer or distributer of the device. Clearances to combustibles around and above a fireplace can be well within the certified specs, but could still possibly be too close for TV's and other electronics. 


My glass has a cloudy haze, is this normal?

Yes, the glass needs to be cleaned with an approved fireplace glass cleaner. You should also check the seal on the glass door to make sure that it is still intact.

I see black on the glass, is this a problem?

Yes, black on your fireplace glass could mean that you have too rich of a gas-to-air mixture or the internal media is in the wrong position. This should be checked by a qualified fireplace technician.

 I get an odour from my fireplace, should I be concerned?

Yes. Confirm if the odour is natural gas, which will have a rotten egg smell. If it is, immediately shut off your gas and call your local gas supplier. If the odour tends to be a dusty burning smell, your fireplace requires cleaning as recommended annually by all manufacturers. 

Can the glass on my fireplace be removed?

Yes, but the glass on your gas fireplace should only be removed when the fire is turned off and the unit has cooled down to room temperature. The fireplace must not be operated if the glass door is not securely installed.


How do I know if I need an insert or a fireplace? 

If you currently have a masonry fireplace, or a factory-built fireplace and you want to convert it to gas, then the most cost-effective solution is to get an insert. If you are remodelling a part of your home that never had any kind of built-in structure, then you need a Direct Vent fireplace that does not require and existing opening or chimney. 

Can inserts be installed into existing or factory-built fireplaces?

Yes. A gas insert can be installed into an existing masonry fireplaces or in a factory-built metal, wood-burning fireplace. Both a masonry and factory-built fireplace must be in good working condition before an insert can be installed.

What if the insert I choose is smaller than the opening in my fireplace?

Typically, there will be a gap between the insert and the inside of the fireplace. There are a wide range of different faceplates designed to cover this gap.

When should I consider a gas fireplace insert?

A gas fireplace insert is needed to convert from a wood-burning fireplace to a gas fireplace.

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